NovaLearn Privacy Policy

Effective Date: January 1, 2025

NovaLearn ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website, NovaLearn.edu (the "Site"), and our online learning platform (the "Services"). This policy is designed to comply with the General Data Protection Regulation (GDPR) and other applicable privacy laws. NovaLearn is located at 225 Innovation Drive, Palo Alto, CA 94306.

1. Information We Collect

We collect several types of information from and about users of our Services, including:

• Personal Information: This includes information that can be used to identify you, such as your name, email address, postal address, phone number, date of birth, and payment information. We collect this information when you register for an account, enroll in a course, make a purchase, or contact us.
• Educational Information: Information relating to your enrollment in courses, progress in courses, and grades achieved.
• Demographic Information: Information like your age, gender, education level, interests, and zip code. This information is used to improve our services and personalize your learning experience.
• Usage Data: This includes information about how you use our Site and Services, such as the pages you visit, the courses you take, the features you use, and the time and date of your visits.
• Device Information: We collect information about the devices you use to access our Site and Services, including the device type, operating system, browser type, IP address, and mobile device identifiers.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on our Site. This information is used to personalize your experience, analyze trends, and administer the Site. See our Cookies Policy for more details.

2. How We Use Your Information

We use your information for various purposes, including:

• Providing and Improving Our Services: We use your information to provide you with access to our courses, personalize your learning experience, and improve the quality of our Site and Services.
• Processing Payments: We use your payment information to process your purchases and subscriptions.
• Communicating with You: We use your contact information to send you updates about our courses, promotions, and other important information.
• Personalizing Your Experience: We use your information to personalize your learning experience and recommend courses that may be of interest to you.
• Analyzing Trends: We use your information to analyze trends in user behavior and improve our Site and Services.
• Protecting Our Rights: We use your information to protect our rights and the rights of other users, including detecting and preventing fraud and abuse.
• Legal Compliance: To comply with applicable laws and regulations.

3. Sharing Your Information

We may share your information with the following types of third parties:

• Service Providers: We share your information with third-party service providers who help us operate our Site and Services, such as payment processors, hosting providers, and email marketing providers.
• Instructors: We share your information with the instructors of the courses you are enrolled in. This information is used to personalize your learning experience and provide you with feedback.
• Business Partners: We may share your information with our business partners who offer products or services that may be of interest to you.
• Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
• Affiliates: We may share your information with our subsidiaries or affiliated companies.
• In connection with a merger, acquisition, or sale of all or a portion of our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Using encryption to protect your information when it is transmitted over the Internet.
• Storing your information on secure servers.
• Limiting access to your information to authorized personnel.
• Regularly testing our security measures.

Despite these measures, no security system is impenetrable. We cannot guarantee the security of your information. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

5. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In some circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

6. Your Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain rights under the GDPR, including:

• The right to access your personal data: You have the right to request a copy of the personal data we hold about you.
• The right to rectify your personal data: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• The right to erase your personal data: You have the right to request that we delete your personal data under certain circumstances.
• The right to restrict the processing of your personal data: You have the right to request that we restrict the processing of your personal data under certain circumstances.
• The right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• The right to object to the processing of your personal data: You have the right to object to the processing of your personal data under certain circumstances.
• The right to withdraw your consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
• The right to lodge a complaint with a supervisory authority: You have the right to lodge a complaint with a data protection authority if you believe that we have violated your rights under the GDPR.

To exercise these rights, please contact us at [email protected].

7. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected].

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our Site and update the "Effective Date" at the top of this policy. Your continued use of our Services after the posting of any changes constitutes your acceptance of the new Privacy Policy.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

NovaLearn
225 Innovation Drive
Palo Alto, CA 94306
Email: [email protected]
Phone: (650) 555-0123

Our Data Protection Officer is Dr. Eleanor Vance, who can be reached at the email address above.